“Opportunity is missed by most people because it is dressed in overalls and looks like work."
Thomas Edison
Summary
Accomplished Senior Software Engineering Manager, Human Factors Engineer, and Technical Product Owner with a proven track record of driving results through the leadership of multi-disciplinary technical teams. Experience spans product development, web development, innovation, and Research & Development. Proficient in Java, Angular, REST, and Cloud technologies, consistently delivering successful projects. Emphasizes collaboration to ensure high-quality deliverables that surpass customer expectations. Possesses strong strategic planning abilities, effective team leadership skills, and a genuine passion for HCI design and technical product ownership.
Experience
Sr. Manager, Software Engineering, Technical Product Lead
Mar 2020 – present
Citibank, Columbus, Ohio | Personal Banking & Wealth Management Technologies
Architected and executed the strategy, development, and deployment of sophisticated global ATM channel product features, including Deposits, NFC, Cardless Payments, QR Code Authentication, Card Payments, Cash Management, Multi-currency, Global Transfers, Session Management, and Tokenization.
Collaborated with senior business and technology leaders, fostering strategic alignment between product development and business objectives. Oversaw the implementation of a cloud-driven (OpenShift) solution for interface isolation across UX (Angular) and Microservices (Java) platforms in North America (US) and Asia-Pacific (UAE, SG, HK).
Spearheaded Agile Transformation, creating an effective collaboration framework among Product, DevOps, Engineering, InfoSec, and Risk/Fraud partners.
Established and enforced engineering standards, branch and merge strategies, best practices, and processes. Managed global vendor relationships from a software delivery perspective and controlled budgeting, capacity, and demand for product development.
Recruited, trained, and mentored a technically proficient engineering and product team, establishing a robust technical and operational foundation for product features.
Took charge of technology risk management, vulnerability assessments, pen-testing issues, disaster recovery planning, and execution, ensuring the safety and security of the product.
Provided technical guidance to feature teams, ensuring compliance with reliability and performance standards. Offered expertise on best practices for scalability and resilience.
Implemented comprehensive CI/CD pipelines for server, client, and microservices, automating deployment and testing processes. Resulted in a significant reduction of manual errors and accelerated release cycles.
Directed incident response and resolution, contributing to the creation of region-specific runbooks and incident response playbooks (APAC, NAM)
Software Engineering Manager, Technical Product Lead
Dec 2010 – Apr 2020
JPMorgan Chase Bank, Columbus, Ohio | Consumer and Community Banking Technology
[April 2015 – March 2020]
Developed and drove the technical roadmap for customer-facing ATM product features. Managed a team of software engineers and product analysts, responsible for executing the product roadmap and migrating legacy software to NextGen systems.
Implemented key features such as Cross Channel Mobile Authentication, UX enhancements, Contactless Cards, and Digital wallets (e.g., Apple Pay, Samsung Pay, Google Pay). Oversaw the cloud migration of a microservice session management system.
Led and managed the Research and Development (R&D)/Innovation group for the ATM channel, focusing on product innovation.
Ensured proficiency in the product intake process for capacity planning, budgeting, and team allocation.
Led strategy and product story-mapping sessions for cross-channel projects impacting multiple enterprise applications.
Provided direction and guidance to integrate new features for customer journey optimization and infrastructure scalability.
Owned the vendor relationship from a software delivery perspective and led the re-engineering of microservices for major clients such as Amazon, Marriott, and Disney (Chase Credit Card LOB).
Technology Analyst
JPMorgan Chase Bank, Columbus, Ohio | Mortgage Banking Technology
[Dec 2010 – Apr 2015]
Spearheaded technical analysis and played a pivotal role in facilitating seamless project execution during the Bears Sterns and WAMU Chase mergers. Demonstrated adeptness in identifying, documenting, and mitigating risks and control items to ensure a successful transition.
Collaborated closely with the Data Solutions Architect, leveraging synergies to achieve data compliance and optimize business process flows, thereby enhancing overall operational efficiency.
Initiated and crafted innovative conceptual designs employing HTML, JavaScript, and CSS, while skillfully eliciting and integrating critical business and functional requirements.
Pioneered the development of a cutting-edge algorithm, effectively automating transactional flow between legacy systems and web interfaces, leading to a significant reduction in manual intervention and improved system efficiency.
Orchestrated the creation of robust Architecture Designs and Concept Design Documents (CDD) for tactical projects, strategically aligned with both business objectives and technical imperatives.
Programmer Analyst
Insyst Inc, Parsippany-Troy Hills, New Jersey
May 2002 – Dec 2010
Rendered expert consulting services in UX Design and Information Architecture to esteemed companies including JP Morgan Chase, Well Fargo (formerly Wachovia), Ateb Inc, McGraw Hill, and State Auto Insurance.
Collaborated closely with each organization to deliver tailored and innovative solutions, enhancing user experiences, and optimizing information structures to meet their specific business needs and objectives.
Technologies supported: Mainframe, .Net, Java, HTML, JavaScript, CSS, Visual Source Safe, etc.
Front-end Designer Designer, (INDIA) [Aug 1996- May 2002]
Community Involvement
Core member of the "Disability Affinity Workstream" in Citi, advocating for inclusivity and accessibility in technology solutions.
Organized and led "Fix-a-Bug Day" in Citi, addressing and resolving software bugs to enhance product quality.
Participated in Hackathon 2018 at JPMC's Columbus Technology hub, showcasing innovative problem-solving skills.
Serving as a Teaching Assistant (TA) at the Georgia Institute of Technology, supporting students in their learning and development.
Skills
JAVA, Angular, Git · Atlassian (JIRA, Confluence, Bitbucket) · Web Development/UX Design · HTML · CSS · JavaScript · XML · UML · Python ·Django · REST · Cloud Technology - Pivotal Cloud Foundry (PCF) · OpenShift · Amazon Web Services (AWS)· API Development · CI/CD · Agile Transformation Leader · Human Factors Engineering · Rapid Prototype Development · Capacity, Demand, Budget · Risks & Security
Strengths
Critical Thinking: ability to adapt continuously to changing organizational demands. Emotional Intelligence and the ability to read situations and influence people at all levels. Solve business problems via the route of innovation.
Education
MSc, Computer Science, Georgia Institute of Technology| Aug 2019 - Dec 2023
MSc, Human-Computer Interaction, Iowa State| Aug 2015 - May 2017
MBA, Info. Technology Mgmt. | Western Governors| Jan 2006 - May 2007
BCom, Statistics & Accountancy | Gujarat University, India | Mar 1993 - April 1996
Certifications
AWS Cloud Practitioner | May 2023
Certified Usability Analyst | May 2012